Shipping policy

Last updated: 17 August 2026

We do not ship anything

THERAPY does not sell physical goods through this website and nothing is dispatched by courier or post. No shipping charges apply to any order, and no delivery address is collected at checkout.

What we sell through this site is admission — event tickets and guest list reservations for our outlets at Dadar, Khar and Borivali, Mumbai.

How your ticket is delivered

Your ticket or reservation is delivered electronically, by email, immediately after your order is confirmed — in practice within a few minutes. It arrives as an order confirmation carrying your order number, the event, the outlet, the date and the start time.

If your confirmation has not arrived within 30 minutes, please check your spam or promotions folder first, then email feedback@rivehospitality.com with the name and phone number you ordered under and we will resend it.

How you use it

Bring the confirmation to the outlet named on it, on the date named on it — printed or on your phone — along with photo identification. Your name will be on the door list. There is nothing to collect and nothing to post.

Admission is at the outlet stated on your ticket only. Tickets are not transferable between outlets.

Delivery of anything included with a ticket

Where a ticket includes something served at the venue — for example a simulator session or an included beverage — that is provided to you at the outlet during the event. It cannot be redeemed on another date, at another outlet, or exchanged for cash or credit.

Contact

Rive Hospitality Private Limited (trading as THERAPY)
Email: feedback@rivehospitality.com
Phone: +91 91522 99284
Registered office: Samrat Restaurant, 10a, Rajkutir, E 854, 3rd Road, Khar Colony, Mumbai, Maharashtra 400052
Hours: 12PM – 1AM, every day