Refund policy
Last updated: 17 August 2026
This policy applies to event tickets and guest list reservations purchased through therapyinsession.in, operated by Rive Hospitality Private Limited (trading as THERAPY).
In short: cancel more than 24 hours before an event and you get your money back in full. If we cancel, you get your money back in full, always. If you simply don't turn up, we can't refund you.
If you cancel
| When you cancel | What you get |
|---|---|
| More than 24 hours before the event start time | Full refund, no deduction |
| Within 24 hours of the event start time | No refund — but see "Transferring your place" below |
| You do not attend (no-show) | No refund |
Event start times are as published on the event page, in Indian Standard Time.
To cancel, email feedback@rivehospitality.com from the email address used to place the order, quoting your order number. Please put "Cancellation" and your order number in the subject line. We will confirm your cancellation by email.
Transferring your place
If you cannot make it and it is within the 24-hour window, you may transfer your place to someone else at no charge. Email us the name and phone number of the person attending in your place at least 4 hours before the event starts, and we will change it on the door list.
If we cancel or reschedule
If we cancel an event, you receive a full refund automatically. You do not need to ask.
If we move an event to a different date, time or outlet, we will contact you. You may keep your place at the new date or take a full refund — your choice. Tell us within 7 days of us notifying you, or before the rescheduled event starts, whichever comes first.
If a screened fixture changes
Many of our events are screenings of live sporting fixtures. Broadcast schedules are controlled by third parties and can move.
- The fixture is rescheduled and we screen it at the new time — your ticket is valid for the new time. If you cannot attend, you may cancel for a full refund even inside the 24-hour window.
- The fixture is cancelled or abandoned and we cannot screen it — full refund.
- The fixture is delayed or abandoned part-way through, but the venue is open and the event runs — no refund is due, since the event itself went ahead. Anything else included in your ticket, such as a simulator session or an included beverage, remains available to you on the night.
Guest list reservations
Guest list places are free, so there is nothing to refund. If you cannot make it, please cancel your reservation so we can release the place to someone else — email us or simply reply to your confirmation. Repeated no-shows may mean we decline future reservations.
Refused or withdrawn admission
Where admission is refused or a guest is removed for the reasons set out in section 4 of our Terms of Service — including intoxication, unsafe or offensive behaviour, or being unable to produce valid identification — no refund is due.
How refunds are paid
Approved refunds are issued to the original payment method only. We cannot refund to a different card, account or UPI ID.
Once we approve a refund we process it within 2 working days. Your bank or payment provider then takes its own time to credit it — usually 5 to 7 working days, occasionally up to 10. We have no control over that final step.
You will receive an email when the refund is issued.
Food and beverages
Food and drink ordered and served at the venue are not sold through this website and are not covered by this policy. If something is wrong with your order at the venue, please tell the manager on duty at the time so we can put it right there and then.
Questions
Rive Hospitality Private Limited (trading as THERAPY)
Email: feedback@rivehospitality.com
Phone: +91 91522 99284
Registered office: Samrat Restaurant, 10a, Rajkutir, E 854, 3rd Road, Khar Colony, Mumbai, Maharashtra 400052
We aim to answer refund queries within 2 working days.